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元素保护你

Elements will never ask you for your personal information when calling you.

如有疑问请利记 了解更多有关网上保安的资料

Or call 1-800-621-2105

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元素保护你

We value the trust you place in us to be your credit union partner for life. And we want to make every effort to raise awareness of scams and fraud that can put you, 你的朋友, 你的家人也有危险. Elements continually takes active measures in all activities to protect your accounts from scams or fraud, however, every member also plays a key role in the protection of one’s own accounts.

If you receive a telephone call or a text message that claims to be from Elements, you must 永远不要提供你的安全访问码, 密码, USER IDs, 完整的借记卡或信用卡号码, OR PINs — even if the caller ID, text, or email shows "利记app官网" as the sender. 这是一种叫做“欺骗”的策略." We will never call you to ask for this information.

你可能会接到电话, texts, and/or emails from an automated system when we detect suspicious activity on your accounts. These calls are intended to confirm whether the transaction(s) are legitimate so appropriate measures can be taken if they are not.

When in doubt about any communication from Elements, please pause and call our 24/7 Contact Center to inquire about the matter: 800-621-2105.

Elements will never ask you for this information when calling you.

  • 利记密码或用户id
  • 利记 Secure Access Code or One-Time Passcode
  • Personal Identification Number (PIN) for your debit or credit cards
  • Full 16 digits of your debit or credit card number (If you contact us first, we may ask you to verify the last four digits.)
  • 社会安全号码 (If you contact us first, we may ask you to verify.)
  • 成员数量 (If you contact us first, we may ask you to verify.)

问题?

Our experienced, helpful member service team is ready to support you!

1-800-621-2105

即时聊天

东部时间周一至周五上午9点至下午4点30分提供聊天服务

我能做些什么来防止欺诈?

你可以采取的防止欺诈的步骤

  • 不相信来电显示. Fraudsters can spoof phone numbers including Elements' 800-621-2105 and 317-276-2105 telephone numbers to make it look like we’re calling you. If you receive what feels like a questionable call with our caller ID, 挂断电话，直接给我们回电话. 你可以随时打电话给我们.
  • Be suspicious and never provide your secure information. Do not provide your 利记 password, user ID, or secure access code. Do not provide your debit or credit card numbers, or PIN to ANYONE. Elements will never ask you for this information.
  • 使用帐户提醒赊账, debit，以及现金 cards. 我们提供 near 实时欺诈警报 我们的Elements信用借记卡和现金 cards. With a quick text alert, you can help prevent fraudulent transactions from occurring on your cards. A text message will be sent to your mobile device when there is a suspicious transaction identified on your account. S暗示回复确认 不管是否 您确认了交易. We do not include links or ask for additional information in these texts. If you get a text message with a link that appears to be from Elements, do not click on it or provide any additional information. Reach out to Elements directly and let us know about the text message. 
  • 用卡控制控制你的借记卡. You can create custom real-time alerts for your debit card transactions and even restrict your card if it is lost or stolen. Download the Card Control app within our Elements mobile app by selecting Card Control from the app menu or by visiting the Apple or 谷歌玩 store directly if you already have the mobile banking app.
  • Secure your online banking username and password. If your 利记 User ID or password is your name, 成员数量, 电子邮件地址, 或其他容易识别的信息, 请马上换. You can change this in online banking or the mobile app within Settings. 在我们的网站上阅读更多提示 网络安全 page.
  • 如有疑问请利记. 如果有些事情听起来好得令人难以置信, or if someone wants you to take action urgently, 请停止, THINK, 及联络我们.

What steps is Elements taking to prevent fraud?

Elements正在采取的防止欺诈的步骤

  • 我们会确认你的身份. If you call us, we may take extra steps to confirm your identity. Often, 骗子已经很了解你了, including your birth date and social security number. As such, we do not rely on that information alone to identify you. We may ask for other information we have on record to confirm that it's really you. 请耐心等待这个过程.
  • 我们使用欺诈检测方法. We review and adjust fraud detection settings on card purchases to further protect you against unauthorized transactions. Our team and state of the art fraud detection systems are monitoring your account 24/7. We will contact you if any transactions raise concerns.
  • 我们永远不会问你要完整的卡号. Our card services or fraud departments may ask you for the last 4 digits of your card if you contact us first, 但不会要求输入完整的16位数字. We will NEVER ask you for a PIN or the CVV digits from the back of the card.

如有疑问请利记

这个信息并不是要吓唬你, but we believe it is important to remind our members to use precautions to protect your accounts and equip you with information on what Elements will and won't do when communicating with you.

Passwords and PINs are intended to limit access to your accounts and belong exclusively to the individual member. It's your responsibility to protect this information.

Secure Access Codes and One-Time Passcodes are used by Elements to identify you while conducting a transaction online. You should never provide a One-Time Passcode to our personnel unless you called us.

如果您有任何问题或疑虑, we’re available 24/7 at 317-276-2105 or toll-free at 800-621-2105. You can also send us a secure message through online banking or the mobile app.

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